Shipping & Returns

Delivery Times (before shipping)
Finished Products - 2 - 5 weeks
Unpainted Letters - 1.5 to 2 weeks

Shipping to most places is 2 to 5 business days after being shipped.

Shipping Costs
USA (shipping cost is on a per-order basis)
Order Amount Shipping Amount
Up to $7.50 $7.00
$7.51 to $15.00 $8.00
$15.01 to $25.00 $10.00
$25.01 to $$35.00 $14.00
$35.01 and up $17.00
Rush Processing - We will ship your order within a defined time frame.  Finished products will NOT be available with rush processing.  Contact us if you need something quicker than the standard processing time.
4 Day Processing - If you order on Monday, it will ship on Friday.
2 Day Processing - If you order on Monday, it will ship on Wednesday.
We only guarentee the order will ship out on time. If we miss the deadline, we will refund the rush processing minus regular shipping charges. The time frame does not include Saturday, Sunday and Federal holidays.
Order Amount 4 Day Processing 2 Day Processing
$0.01 - $250.00 $34.95 $85.00
$250.01 - $500.00 $59.95 $160.00
$500.01 -$750.00 $84.95 $235.00
$750.01 - $1000.00 $109.95 $310.00
$1001.01 - $1250.00 $134.95 $385.00
$1250.01 - $1500.00 $159.95 $460.00
$1500.01 - $1750.00 209.95 $610.00
$1750.01 - $2000.00 $234.95 $685.00
$2000.01+ $259.95 $760.00

Delivery Information
- We ship orders via UPS Ground and USPS Priority Mail (our choice depending on the size). We do offer rush shipping for an additional charge.

- We must have the complete delivery address. This includes Street, Ave., Apartment Number, etc. UPS charges us $12.50 per address change, and we will pass this cost on to you.


Returns and Refunds

Defective products replacement

If you receive a defective product from us, we will replace the defective piece at our cost. If you happen to receive a package with defective or missing/broken parts, please email us immediately with your order number, product description, and what the issue is. We may replace, refund or credit your account for your order at our discretion. We must be notified within seven days or receipt of the order. If we are notified after seven days, we reserve the right to refuse replacement, refund, or an account credit.

Please note:  Our products may have a patch on the face, but they will be repaired with wood putty to allow for easy painting.  If they are not puttied, please let us know.

Non-defective products returns

If you order incorrectly or decide you do not want the product, you can email us for a Return Merchandise Authorization (RMA). Once we receive the returned products, we will issue a refund for 50% of the order subtotal (not including shipping). Orders returned without the RMA number or after ten days of the RMA being issued, we will refuse the package and send it back to you. We do not offer exchanges.

Order Cancellations

If you must cancel your order, we will be more than happy to work with you as long as the order has not been started. If the order has been started, there will be an order cancellation fee. The cancellation fee depends on where the order is in our system. This fee will range from 10% to 50% of the order subtotal.

If you notice an error on your order, please get in touch with us immediately so we may fix the issue.

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